How do I search properties available for specific dates?
To search through our properties by dates available, look to the right of any page where you find our easy to use search box. Enter the dates you would like to stay, the number in your party and area if you have a preference on this and click search… voila! All of the properties which are available for your dates will be displayed.
How can I book a property?
After you have found a property you like, and it has availability for the dates you would like, click onto the appropriate day on the calendar and follow the instructions to book the property. We hope you will find our online availability search and booking system simple and easy to use but if you stumble onto a problem, or you would simply like some assistance in making a booking, please call us and we will be happy to help.
The property I'd like has availability, but doesn't have the day available to book that I'd like to arrive from or short breaks advertised?
If the property you would like to stay at isn’t available to book online from your ideal arrival/departure date then do not worry, as it may well be possible to alter this very slightly. You would need to contact us about this, but date alteration is not guaranteed and subject to which property, dates of arrival and is not usually applicable during school holidays.
How can I pay for my holiday cottage booking?
You are able to pay online via our online booking system or by telephone. Our preference is for card payments, which we accept all major credit and debit cards except American Express*. Bank transfers are possible but you need to contact us about this. We no longer accept cheques. *Please note that there is a 1.79% supplement for credit card payments. This is not applicable to debit cards or bank transfers.
How can I find out what equipment, such as free-sat or WIFI, is at a property?
We try to provide as much information about our properties as possible. We list all equipment in the ‘What’s Included’ sub-heading on the property page. If something is not listed it is most likely that it is not included at the property, but do feel free to drop us a line if you would like to check!
I have a dog which I'd love to accompany us on our stay, is this OK?
We have a fantastic selection of pet friendly properties which are perfect for accompaniment from your four-pawed friend! Click HERE to see them! Each property page will tell you whether you are able to bring a pet with you in the ‘Notes and Restrictions’ box and please remember to read our Terms and Conditions on pets before booking.
Best Escapes or Best of Suffolk... are you the same company?
We are indeed! Best Escapes and Best of Suffolk are sister companies that both symbolise quality and high standards in our properties and customer service.
I have a booking with one of your properties; how/when to pay the balance?
There should be information about this on the booking confirmation we sent you, letting you know when the balance payment is due. We also send you a reminder near to the date that this payment is due and includes a list of options for how you can pay this.
What is the 'good housekeeping deposit?'
The good housekeeping deposit is a standard security/damages deposit and is payable 6 weeks before your arrival. This is just to cover any damage that might occur at the property however caused, minus wear and tear.
When will I receive my good housekeeping back?
You will receive your housekeeping deposit back the week after your stay and it is refunded back to the card you pay with. If you have not received this back within 14 days of your departure, then do get in contact with us!
I forgot to request a high chair/travel cot/stair gate for my stay; can this be applied after I book?
If a property has these for use, we will state that they are ‘available upon request’ on the property’s webpage under the ‘What’s Included’, but you will also be asked on the booking form whether you would like them for your stay. These are often also stored at the property and the details of which will be in the welcome file at the property itself.
My arrival/departure time doesn't suit, is it possible to change this?
It is absolutely fine for you to arrive later or depart earlier than the allocated times. However we cannot confirm early arrivals or late departures UNLESS there are extenuating circumstances. We expect only the highest standards for our guests, which mean that the housekeepers need the entire allocated time to ready to property for your stay!
When do I receive details of how I gain access to the property I have booked?
We send you the arrival details after the balance and housekeeping deposit are paid in full, and this includes all the information you need to gain access to the property! Please contact us if you think you haven’t received these.
What provisions will I find in my holiday cottage?
We ask all of our cottage owners to provide guests with plenty of the basics so you have less to bring with you during your stay! If a property has an appliance such as a dishwasher or washing machine, then the means to use these shall be provided for you. There should be plenty of the following to last the duration of your stay: washing up liquid, refuse sacks, cleaning materials and rolls of toilet tissue. The kitchen will have salt, pepper, aluminium foil and the all important tea and coffee! All of our properties have a hairdryer too.
In short, all you need to bring is yourselves, your clothes and any groceries you wish to bring.
Please note logs are not usually provided at our properties, however there may be an initial supply. Please check the arrival details which are provided once full payment has been made.
Help, I have a problem with the property I am staying in!
Please do not panic – we are here to help! There are contact numbers in the arrival details we send you and in the welcome file at the property. We at Best of Suffolk are also contactable during out-of-office hours for any problems, big or small that may arise and we endeavour to reconcile any problems as soon as possible for you.
We absolutely love the property, is there any chance we can extend the stay?
This is subject to each individual property and on availability. If there aren’t guests arriving on your departure date it may be possible to extend you break but you would need to contact us directly to do this.
Can I give you my thoughts/suggestions on your properties?
Absolutely yes! We love any type of feedback here at Best Escapes and Best of Suffolk, and are constantly striving to maintain the quality and standards of our properties to ensure it is of the very highest.
Oh dear! I have left some of my belongings at the property; if found, can you return this to us?
We have great communications with our properties housekeepers and may well realise you are missing something before you do! It is not a problem for us or the housekeepers to arrange delivery of these items to you, but there may be a small postage charge for large/heavy items.
What happens if I need to cancel my booking?
We would hate for you to miss out on your holiday, but we understand that sometimes cancellations must be made for a number of reasons. The sooner you notify us of your intention, the more likely we are to re-let the property and provide you with a refund. Our Terms and Conditions state that:
Any cancellation must be made in writing. The Agent will seek to re-let the property for the period of the booking, and if successful the Occupier’s payment will be refunded minus a £50 administration fee. If we are only able to re-let part of your cancelled stay or the cancelled dates are re-let at a lower price, then you will receive a part refund, and if the property remains un-let you will be liable to pay the full rental fee including the £30 booking fee. It is not possible to transfer your booking from one property to another.
How do I make a complaint?
We hope that your holiday runs smoothly, but it is vital to report any problems immediately to us directly and/or the owner of the property so we can do our best to resolve the situation.
What are the rules for pet friendly properties?
For our properties that allow pets, you must supply your own pet bedding/towels. Pets are not allowed on furniture, shouldn’t be left unattended and must stay on the ground floor. You must ensure that all trace of the pet’s occupation at the property has been removed.
Can I see a full list of your terms and conditions?
Of course you can! Please click HERE to see them in full.