“Had a nice weekend thanks ' slightly disappointed that Sykes didn't mention ...”
Had a nice weekend thanks ' slightly disappointed that Sykes didn't mention broken windows ' multiple radiators leaking and so many flies it was unbelievable and unbearable for the younger children who constantly stating weren't going to sleep in the property that cost a lot of money and really we should of been warned about the fly infestation
I can only apologies about the flies. They come without warning and despite my best efforts I did not manage to rectify the problem. I did mention them upon your arrival and offered to attend whenever you wanted to hoover up etc. It is no help to you I know, but I have a specialist company coming this week to fog all the attic and roof spaces.
The radiators arnt leaking. There are 2 rooms with rust marks under the valve where someone in the past had not bled them correctly. I have tried with no luck to remove them. They are historic stains and the radiators work perfectly. The rest of the carpets in those rooms are in a good clean condition. At some point in the future these carpets will be replaced but in a 24 roomed house there has to be a maintainence and replacement schedule. There are often problems which arise with equipment, heating, electrics which are attended to immediately. It is impossible to do everything at once
Unfortunately a guest staying recently broke some of the small panes at the very top of the gothic head leaded windows. This window does not open. II secured them with clear plastic to make them safe and weatherproof. Due to the location of these damaged panes it would not have spoilt the view from the window.
The property is grade 2 listed and everything has to be replaced correctly. It is in hand, the glass has to be specially cut to size and installed by a proffessional. It is not something that can be done by a handyman. It is also on the third floor and a scaffold tower is needed.
I personally didn’t feel it was worth mentioning to Sykes as to me the window is being dealt with and the rust stains have always been there.
On another note, you arrived with 2 dogs who weren’t mentioned when booking, you didn’t pay for them nor did you offer
I am sorry if these issues spoilt your stay
Julie Stevens
Property manager
Property Owner