“Saw owners just once when we collected keys.”
Only advice received was not to close shower doors too hard otherwise doors would fall off. Knocked their door three times but could not get response, despite them being at home. Even when leaving, they would not answer door and we pushed keys through letterbox. Cottage was clean but not very comfortable and we would not consider returning
Dear Brian,
I am sorry that I did not get to meet you in person, I had to leave the day you arrived to stay with my parents. I did however telephone you to tell you that the cottage was unlocked, so that you could let yourself in, and that everything in the cottage was for your use and convenience. There was an information pack on the table with all the information that you required. I also spoke to you on two occasions, when you asked me to take in a packet for you, which I was happy to do. This also gave you the opportunity to ask me any questions that you had.
I also sent you a text to thank you for the two wine glasses which you left in place of the glass that you accidentally broke, and I explained that had you used the doorbell I would have heard the door.
We prefer to leave our guests in peace to enjoy their holiday, however we always tell our guests that we are here if they need us for any reason.
Property Owner
