“No information about the road being closed, and this may take many months to be sorted.”
Owners were not available to contact when we couldn’t find the cottage. Shower drain hadn’t been cleaned out for sometime, disgusting. It was very dusty, dreadful dust under radiators, it was over sometime, radiators haven’t been cleaned in sometime. Outside by the door not cleaned and cobwebs all around the door entrance. Drive entrance needs to be restored large pot whole, caught my car on the drop. Need signage on both sides of the entrance. Have photographic evidence of these issues. Photograph on your site, details doesn’t show the rear of the property as it now looks
Thank you for your comments.
The road to the property is in use and it may be that other roads in the area have some closures outside of my control, but google maps directions would of course show any current rerouting in the area.
Sykes have a dedicated helpline for any guests in properties for their arrival day, their contact number is given out pre arrival for all guests on our property information sent 6 weeks before arrival and I can see that they spoke to you just before your arrival regarding navigating the local roads and that a local person also assisted you.
We do not have any potholes but we do have a gravel driveway and the rear of the property should still look as it did on the photos, albeit allowing for a change of seasonal foliage in the area. If the parasol is not out at the time, information at the property is given regarding its location.
We do take great pride in the property and having seen a previous good unpublished review from a summer guest about how nice the property was, I can reassure guests that this oversight is unusual for the property and it will be back immediately to its high standard. I have of course spoken to the cleaning company regarding the oversights you have mentioned, apologies for this, thank you for letting me know and I am amending the changeover protocol to ensure that this doesn't happen again. We would have been only too happy to remedy any concern you had during your stay if Sykes had been advsied of any concerns and I'm sorry that we were not given the opportunity to do so at the time.
Property Owner
Summary
- Two bedrooms: 1 x double, 1 x twin
- Shower room with walk-in shower, basin, heated towel rail and WC
- Open-plan living space with kitchen, dining area and sitting area
- External shared utility
- Oil central heating
- Electric oven and hob, microwave, fridge, freezer and washing machine
- Smart TV, WiFi
- Fuel and power inc. in rent
- Bed linen and towels inc. in rent
- Off-road parking for 2 cars on site car park
- Patio with furniture and access to shared grounds
- Sorry, no pets and no smoking
- Shop 2.9 miles, pub 0.6 miles
- Note: Due to the lake on-site, children must be supervised at all times
- Note: The stairs have a handrail
- Note: Check-in from 4pm and check-out by 10am
- Note: The washing machine is communal and can be used at a small extra charge
- Note: Please note that electric vehicle charging is not permitted at the cottage as it is a rural location and the electrical supply cannot carry such a load
The property
Stalham 3 miles. Resting among the idyllic Ruston Reaches holiday cottages in East Ruston, Norfolk is this quaint home, 10 Ruston Reaches. Perfect for a couple, friends or a small family, the home has a lake with charming wildlife visitors, along with plenty of home comforts to enjoy including a Smart TV and an open-plan living space. Entering the property, the open-plan space invites you into what is sure to be the social hub of the home. Here, you can find the kitchen, equipped with cooking facilities for your hearty home-cooked meals, a dining space for four guests, and a sitting area to unwind in after a day of walking. From here, make your way out onto the patio to enjoy a glass of wine or cup of tea while admiring the nearby lake. When you're ready to rest your eyes, venture up the stairs and choose from a double or twin room, each with storage space for your belongings. Wake up with a refreshing shower in the shower room, with a toasty towel waiting for you from the heated towel rail. A short walk will lead you to the local pub, The Butchers Arms, which is a great place to go for a special treat one evening, with a tasty menu to choose from. Alternatively, visit the towns of Stalham or Wroxham, which have a variety of shops, pubs, and eateries, as well as marinas with day boat rentals for a trip on the Broads. During the summer months, head to the seaside to spend the day relaxing on the sandy beaches of Mundesley, Walcott, Happisburgh, Winterton, and Sea Palling. Take a walk on the beach from Horsey or Winterton throughout the winter for an extraordinary meeting with grey seals. Norwich, with its famous market, cafés and restaurants, and, of course, its landmark Cathedral, is a little further away. Bring your loved ones to enjoy a break at 10 Ruston Reaches.
Note: This property has a Good Housekeeping bond of £250.
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About the location
STALHAM
Wroxham 8 miles; Norwich 15 miles; Great Yarmouth 17 miles.
The market town of Stalham, with its high street with a good range of shops and eateries, is a typical North Norfolk town. There is a small market which comes to the town on Tuesdays and a farmers’ market on every other Saturday, as well as regular sales in the town hall. Stalham is one of the major starting points of Norfolk Broads boating holidays and a museum to give you an insight in to the Broadland environment is a must. Just a few miles inland from fantastic beaches, this is a perfect base for exploring the Norfolk Broads and coastline.
Note: The washing machine is communal and can be used at a small extra charge
Note: Please note that electric vehicle charging is not permitted at the cottage as it is a rural location and the electrical supply cannot carry such a load
This property offers the following short breaks:
- Winter
- Off-season
- Last minute
- Christmas
