“The mattress could do with replacing or toppers both the singles and the king.”
The rug in the living room is dirty. The sofas could also do with a clean.
The supplied vacuum is not up to the job I looked to see if it had a blocked filters but am not familiar with the make and didn't find any.
The shower room you should have the plumbing checked out as I could smell sewer gas in there. Also the bins ,I know that the information on getting them empty is in the book ,but we didn't see that untill day 2 the bin was full when we got there
All that said the cottage is well equipped in a good location, warm ,nice garden.
We are sorry the mattresses didn’t suit your preferences, the mattresses are all less than 6 months old and we chose medium firmness to suit the majority of our guests. We can accept that the king size mattress may be too soft for some guests and we will be addressing this.
We visited the property the day after your stay. When we visited, the sofas and rug were spotlessly clean, there was no discernible smell in the shower room. The cordless vacuum cleaner however needed emptying and unblocking. The property was absolutely spotless throughout.
The whole of the house has recently been completely renovated, everything in the property is new and of high quality.
We did find the bin in the shed full and apologise for this. We ask guests to put the bin out on collection day if they are able, the housekeepers keep an eye on this and address as necessary.
We are pleased that you found the house well equipped, in a good location, warm with a nice garden.
* 28th December, a new 'Panda' memory foam mattress topper fitted to king size bed, plumbing to shower room checked over by plumber. Property Owner