“We thought the cottage was lovely and very clean however we were disappointed in the “welcome pack”’which only contained 6 eggs, a cake, bottle of milk and some raspberries!”
Parking was an issue but we expected that. However on Monday morning (departure day) we were woken up at 6.45pm by workman digging up right outside of cottage! Surely the owner or yourselves would have been made aware of this work and I think we should have been pre warned!! It was noisy and very disruptive with workman right outside drilling and when it came to packing up our car to return home there was absolutely no where for us to park as access to and from cottage was obscured and there were bollards and traffic lights outside! I appreciate work needs doing but I feel it’s Sykes responsibility to advise holiday tenants accordingly of this disruption!
- Anne-lise, October 2023
Dear Anne-Lise,
Please accept my very sincere apologies about all the noise and inconvenience on the morning of your departure - this was a genuine mistake, the builders had been instructed not to start any work until after the departure time of 10am and we were not expecting the traffic lights etc.! The work was brick repairs to the front wall of the cottage and its neighbour. Sykes are not at fault and were not aware of the disruption, since we were not expecting to have any. The cottage was blocked out for booking for that week to ensure there was minimum disturbance to guests. Again, please accept my apologies - I'm so sorry we failed with the carefully made plans.
I'm sorry you were disappointed with the welcome pack, there are no rules and we always like leave more than the recommended milk and a cake./biscuits and choose local products, such as the eggs and the locally grown raspberries.
Apart from the above, I'm pleased you enjoyed your stay at Bridge Cottage.
Property Owner