“Such a disappointment, had to set too and clean cottage on arrival , kitchen dirty, sink tea stained, floor covered in thick black dog hair and grit ,also on stair, washing m/c,and bath.”
Smell of damp in all rooms downstairs, leak under sink and in ensuite bathroom, leaked onto bedroom floor end of week although constant mopping , oven dirty .Long awaited and much needed holiday spoilt for us all constantly cleaning up not what you want as paid lot for cottage very disappointed looked so nice in pictures and treat for daughter and grandchildren who sadly needed a nice break away after difficult year .
I welcome feedback from guests about either of my properties. I would like to thank You for having taken the trouble to leave your comments and I have since communicated with the cleaning company about your complaints.
Our staff photograph all properties that they manage after cleaning. I have since reviewed and compared the images they have taken and the images which yourself have submitted and I am afraid the two are difficult to reconcile. Had the cottage been in the state the way you have described I am surprised you did not immediately take up the offer to contact them directly which was left on a laminated sheet in clear view.
In view of the comments about the damp, the manager has visited the property herself and confirms that this is the case in the downstairs bedroom but found that the door of the shower had been forced past the stop placed to prevent it directing water outside the bath. She believes that this is the reason.
I am sorry that this did not live up to your expectations and would like to thank you again for taking your time to let me know of your thoughts.
Best wishes, The owner of Compass Cottage.
Property Owner