“The house was basically grubby.”
There was: a filthy kitchen floor with a filthy mop left to clean it, many chips in the floor tiles; dirty oven, shelves and grill pan; dirty towel rails (splashed); ill-fitting toilet seats (loose) and one that was the wrong size so that you were sitting on the porcelain; dusty skirtings; grubby settee with lots of fluff and dust at the back of the cushions. There was also one piece of furniture in the living room with missing handles, no clothes hanging space AT ALL in the main bedroom, and holes of long standing in the quilt cover of the main bedroom. Although the kitchen cupboards were stuffed full of bits of equipment, there was no larder cupboard to store cereal boxes, tins and jars. The fridge had a thick layer of frost at the back of the cabinet, though the fridge itself appeared to have been cleaned. On the bright side, the beds were clean and comfortable and the TV was a good one. The gifts of wine and biscuits etc were appreciated, but they were no substitute for a clean house. We have stayed in Sykes Holiday Cottages before without issue and we have another booked for later this year, but you are on notice. N.B. the shower in the en-suite didn't drain properly, indicating a partial blockage, which the owners would not have known about, unless the fault had been reported, but it needs attending to. The general consensus was that this property needed a good clean from top to bottom, some general maintenance and then needed to be kept on top of.
Thank you for your feedback. It is always good to receive constructive feedback in order to improve our property even further. We are disappointed to hear that you were not happy with some aspects of your stay but in future it would be useful to report anything you are unhappy with so that we can at least have the opportunity to put things right for you. With regards to the cleaning, we always have thorough cleaning between bookings including oven and fridge to give a thorough clean. The kitchen floor as you can see from the web page is marble effect and is not unclean. In terms of the toilet seats, these have recently been replaced so we are surprised this was an issue. In the bedrooms we have provided lots of drawer space and hanging rails / hangers to preserve a light and airy feel. The kitchen as you mentioned is extremely well equipped and we have provided additional kitchen storage trolley and baskets in cupboard for storage of dry goods. We are glad that you found the fridge very clean. We are also pleased that you enjoyed the gifts on the welcome tray and TV (inc Sky and BT sports) and that you found the beds and linen/towels clean and comfortable. We hope you had a very enjoyable week away and enjoyed the great location. Many thanks Debbie Property Owner