“Fridge and freezer not working.”
Doors not able to open properly because bed in the way. No access to the wardrobe because a cupboard in the way.
Very high condensation levels, which smelt very damp and which also caused the bathroom fan to run all the time.
much smaller than expected.
Water running so slow it took several minutes even to get to do the washing up and we gave up on the shower in the end.
Having used Sykes cottages over the years this was very disappointing. It was so bad after 3 days we gave up and came home.
We are very sorry that Ms Dean had a - frankly - untypical experience in our chalet and It was unfortunate that she left the property after 3 days without informing anyone at all, as it allowed no time to investigate her complaints before the next guests arrived. We wish she had contacted us for help and were genuinely upset that she had been disappointed.
Without going into copious detail, these complaints remain a mystery as the following week's guests confirmed that everything was working as it should. For example: no issues were found with the fridge/freezer when the temperature setting was adjusted correctly for the hot weather; the shower was fine; no condensation accumulated in the chalet if the shower-room door was closed as per the advisory notice on the door and - therefore - the de-humidistat extractor in the shower room didn't run-on but correctly stopped having cleared the condensation. Etc. We were already aware of the lower (but still adequate) hot water pressure which had deteriorated throughout the later season and which was notified to all late-season guests, including Ms Dean, in our information email. Owing to full bookings It couldn't be rectified until the season was over and, in our view, didn't merit any intrusive intervention.
This is a very well-equipped but fairly compact chalet. The bedroom doors open normally to around 90 degrees or a right-angle to the frame. The wardrobe has sliding doors. There shouldn't be an access issue for the majority of guests. However, we would always encourage potential guests with any mobility issues or groups of 4 adults to consider any potential issues and check the description and photos before booking. As one guest ruefully commented: 'The 4 of us couldn't cook together in the kitchen'. If in doubt, please ask.
Property Owner
