“If you like helicopter hosts who go about their daily lives literally in your face, disturbing your peace and tranquility at all hours of the day.”
If you would like to holiday in a gravel car park with your hosts Driving and parking their vehicles in and out of it, which happens to be inches away from your bedroom day and night. If you like your ‘private’ space to be invaded by the hosts walking inches away from your window on their many excursions to and from their home. If you are not looking for a relaxing or romantic holiday for you and your pets. If you don’t mind being an uninvited guest into conversations held by hosts the other side of your paid space, if you have no expectations about the presentation and disgusting conditions of the bathroom. If you’re not expecting a hot shower on a regular basis and not expecting any response from the hosts if you do complain then this granny flat is perfect for you!
We have never paid to stay anywhere more unsuitable for a relaxing holiday than this! So beware! Don’t be fooled by the gushing feedback you have been warned! Look elsewhere! Norfolk is wonderful but we had to cut short our annual 10 day holiday to come home for a decent undisturbed nights sleep…
We are sorry you did not enjoy your stay at The Ramblers Annexe and were disappointed by your comments above and would like to respond accordingly. On your arrival you were met by our daughter who tried to do a meet and greet to explain about the Annexe, but you made it quite clear that you did not want to converse with her. Therefore we attempted to no encroach on your personal space for the remainder of your stay. If she had been allowed to continue she would have explained that both she and my husband work shifts which means they would leave early in the morning and sometimes arrive late at night. They both ensure that they were as quite as possible. It became obvious that you were not happy from day 1 as by no fault of our own there was a powercut in the village. When husband said unfortunately if comes with living in the country we found it particularly bizarre when you commented that you never get powercuts where you live in the country. You constantly kept asking us for updates, although we updated you when we had new information. We supply a torch, candles and lighters for your use and my husband bought you a flask of hot water for tea and coffee and said to ask for more if needed. You stated that if you wanted to spend a holiday on a gravel driveway you should come here despite the fact that we supply a garden area with furniture and summerhouse for your sole use. If you chose to sit on a stepped area on the drive which is not a patio then you cannot complain as we go about our daily business. As for the bathroom, when you arrived we apologised to you for state of the floor, however you were told that the shower cubicle and flooring were being replaced after you were leaving on the Tuesday. You told us that this was not a problem. This has already been completed 3 days after your departure. Regarding your comments about the hosts walking near your private space it clearly states in the description that the Annexe is attached to the hosts property. The hosts property has adults only and so noise is kept to a minimum. You notified my daughter of no hot water in the shower on one day and this was rectified immediately, you told us there were no more problems. The Annexe is run a separate combi boiler, so we were not aware until you told us. As for the helicopter lifestyle we are an ordinary working family who come and go as normal people do. During the time of your stay when we did see you, we asked you several times if everything was ok and you replied yes. Also, when you arrived, we offered to look after the dogs at anytime, if you wished to go out. Rather than that you decided without informing us that you would leave your dogs, alone in the property where they would constantly bark invading our space. On Monday we were contacted by Sykes that the reason you left early was that you felt you were being spied on by the ring doorbell. You made no mention of this at the time and if you had approached us, we would have been happy to disconnect it. Unfortunately, the ring doorbell is there for security, and it is not our fault that you chose to sit out on the stepped are in full view of the camera instead of using the garden area. It appears that you have completed this review after being told that we would not compensate you after your complaint to Sykes about the ring doorbell. You made no comments when you left or anytime during your stay. We have no control over any reviews that we get, so your comments regarding the gushing feedback from previous guests, holds no water. 95% of our guest cannot be wrong.
Property Owner
