“Firstly we had a fantastic week regardless of the items i am going to come too.”
We are an extended family of 7 and The Dingle vey comfortably accomodated us. The beds are very comfortable and the sofas ( you need new photos as they are so dated in the advertising) and arm chairs. Having 2 sitting rooms was fantastic although the sofa bed is way past its sell by date. The dining room sat all seven of us and there are plenty of dining chairs even though some are very ancient and need replacing. The garden was lovely, well kept and very private and secure. Parking was much better than we thought, we had a small car in the drive, one across the drive on the white line and one in a space up the road. It worked very well for us. Having the great large porch at the front was brilliant so we could have shoes and coats there to stop sand going inside. The layout MUST be better explained, the lovely downstairs bedroom can use the toilet and shower room downstairs but upstairs the ensuite bathroom is only accessed by that room, so those rooms need to use downstairs if not the same families. The welcome pack was excellent and full. The showers are great, plenty of hot water and great pressure. The heating new and efficient although works very well it needs better explaining and it is very hit and miss. Sykes have advertised a full set of towels, thats a bit misleading as there is only 1 bath towel per person, no hand towels at all and only 2 tea towels for a whole week. There needs to be hand towels. The overiding great thing about The Dingle is the fantastic location, 2 mins from the beach and 2 mins from Cromer but still very quiet. Going forwards and trying to be constructive we totally realise that this has been a family home and is old and with that comes things that are given but overidingly the property was dirty, very dirty and in plaes much worse that that. I have no idea what the cleaning companies remit is but on arrival the upstairs toilet was not flushed, the kitchen was imo very dirty, all the crockery we used, pans , cutlery dishes we put through the dishwasher ( very efficient) and the mugs were grubby. The sink, floor were dirty and the pantry had dustpans in dishes, paint and brushes rubbish and dirt everywhere. We pulled the sofa out to retrieve something, I cant go there is was awful. Upstairs there were wrappers not cleaned up, an old plaster in the shower room, cobwebs and dust everywhere. The next people will have lovely clean crockery. The oven was tbh honest filthy and the seal is still broken. There was absolutely NO CLEANING equipment, nothing and it isn't acceptable to clean something as we did when there is a huge cost to this week and we are on holiday. Personally the cleaning company to not much. The tins for cooking are only fit for the bin as is a lot of the unuseable cutlery. There was however a lot of tins, dishes and crockery that could be used IF it was clean. Broken piano stool in 2nd living room. Weeds in the conservatory. Lamps that the linings have disintergrated. No measuring jug. Leaking tap still. Very sharp catch on toilet door just at child eye level, , fridge lower shelf in door broken, sink in kitchen very stained. We had a leak in the roof in the 2nd sitting room which we reported along with the other issues we felt were really not acceptable and i did send photos. Tbh we always make the best of our holiday and we had such a great time regardless of the cleaning issues. We just felt the owner should know whats going on as The Dingle just needs a massive deep clean and a really good sort out off the rubbish and disfunctional things because this cottage/house is such a little tresure and could be just fantastic and Im guessing the owner perhaps doesn't know the extent of how much needs doing but something that is easily solved.
