“Though the house was generally as expected, the issue around arriving to find one of the doors was open and could not be locked almost finished the holiday before it had started (family of 4).”
Sykes staff were understanding and curtious, however the inability to contact the owner or any representative, delayed the obvious decision to send out a locksmith, so that it wasn't till 10pm that the door was secured. I suggest your procedures around checking the property before arrival and how to react to an issue quickly for the benefit of the customer rather than the owner, need to be reviewed. We also asked that the door be fixed once we had left the following Saturday, only to discover someone had been round while we were out for the day. In my opinion all the double door locks should be replaced. Also (and I know it's not the end of the world) we had to wash various items of crockery/cutlery before use (not a fan of dishwashers), however is this not another thing that should be checked before arrival? The house would also benefit from new living room furniture and a TV that works! Why a house of such a futuristic design not have (at least) an external aerial and up to date TV is puzzling, however it did mean the kids had to talk to us at meal times.
Thank you for your feedback. We are pleased to confirm the door was looked at and is in perfect working order. When security issues occur they need to be dealt with asap, sorry if you felt the locksmith was an intrusion on your holiday. A larger TV is now in the property and the aerial has been wired into the loft. Thank you for your review, we hope to see you again soon. Property Owner