“Holiday park is in a good location & well maintained.”
First impression on entering the chalet was the smell of damp which wasn’t great. The welcome pack was a nice addition with bread, milk, etc. this does seem to be pretty standard with privately owned accommodation.
The chalet could do with a thorough clean, floors need mopping, cobwebs, bathroom needed attention, bath & floor not clean & sink loose, unsure why a cleaning cloth had been left crumpled in the corner of the bath. Rusty air freshener can, shampoo, etc. dispensers but didn’t look particularly hygienic & a used handwash, if those items are provided would be better if they didn’t look used. Rusty towel rack & bedding & towels smelt musty.
Great to have an information booklet, but no mention in it that the switches for the hot water & shower are in the cupboard in the kitchen, would’ve been helpful to have hot water on arrival rather than to find out late in the evening that we had to turn it on ourselves, likewise with the shower. Hot water in the bathroom sink barely a trickle.
Property does feel slightly run down, curtains hanging off, screws not fully screwed in, paintwork could do with freshening up & the general feeling of dampness wasn’t nice.
Generally the chalet is lacking some TLC & was rather disappointing.
Thank you for your feedback. We are concerned you didn’t have the holiday you expected. We are disappointed and know that if you had made contact, we could have helped to improve the quality of your stay. We are happy to be contacted in this way.
We do everything we can to give our guests the best possible holiday we can. This includes making sure all our bedding and sheets are new to season, while all towels and soft furnishings are washed and ironed prior to every stay.
We are using the same method of providing shower gel, shampoo, conditioner and hand soap as in the previous year…all without incident or complaint. All products were supplied new at the start of the season this year. We will review everything stated and make any alterations as necessary based on your feedback.
D&B
Property Owner
