10 Ruston Reaches

Great tip about footwear, thank you. There is also a walk along the disused train track (Weavers' Way) for spotting more wildlife or just for a stroll and so walking boots are really useful. So pleased you enjoyed the views - the swans and goslings are having a lovely time wandering around at the moment :-).

We are pleased that you had a nice stay. The cottage commands a beautiful position on the site - 'idyllic' in the words of several guests. We are sorry to read your other comments. Just to assure other visitors - the beds, settees and TV are quite new and modern and are true to the pictures on the website. We also have one of the best WiFi speeds available at the cottages so that watching internet TV is possible. We have invested in making sure that our overall clean and presentation is to a high level (10/10 for cleanliness and comfort rating from the most recent guest prior to yourselves). We also took care to turn the heating on before your arrival and to leave a nice selection of goodies for you, as we do for all our guests. We are glad that you will return to the cottages for a future visit - they are all lovely.

We have listened to your comment about the shower and bathroom. New pictures now on the website with the newly fitted out and decorated bathroom. A much bigger shower and more space overall through a re-design. Thank you for sharing your views on this and for your lovely comments about the location. It would be a pleasure to welcome you again should you wish to do so.

Thank you for your comments. The road to the property is in use and it may be that other roads in the area have some closures outside of my control, but google maps directions would of course show any current rerouting in the area. Sykes have a dedicated helpline for any guests in properties for their arrival day, their contact number is given out pre arrival for all guests on our property information sent 6 weeks before arrival and I can see that they spoke to you just before your arrival regarding navigating the local roads and that a local person also assisted you. We do not have any potholes but we do have a gravel driveway and the rear of the property should still look as it did on the photos, albeit allowing for a change of seasonal foliage in the area. If the parasol is not out at the time, information at the property is given regarding its location. We do take great pride in the property and having seen a previous good unpublished review from a summer guest about how nice the property was, I can reassure guests that this oversight is unusual for the property and it will be back immediately to its high standard. I have of course spoken to the cleaning company regarding the oversights you have mentioned, apologies for this, thank you for letting me know and I am amending the changeover protocol to ensure that this doesn't happen again. We would have been only too happy to remedy any concern you had during your stay if Sykes had been advsied of any concerns and I'm sorry that we were not given the opportunity to do so at the time.