“The cleanliness of the property was not up to the standard we expected, the garden was overgrown ad full of weeds nothing like in the picture on line, at this point we did contact the owner who offered to send cleaners etc in, but we declined as we were already in and our holiday had started.”
However during our stay the following "faults" were noted, Kitchen tap loose on sink, kitchen blind drive broken, Bathroom lights two of the four work intermittent the shower riser bar loose on the wall. Bedroom bling would not go up so bedroom always dark (note left to say this was a problem that they are aware of) double mattress left propped up in side of bedroom. There was no cleaning materials, dishcloth or washing up liquid left in the accommodation. As much as we like Hunstanton we could ...
However during our stay the following "faults" were noted, Kitchen tap loose on sink, kitchen blind drive broken, Bathroom lights two of the four work intermittent the shower riser bar loose on the wall. Bedroom bling would not go up so bedroom always dark (note left to say this was a problem that they are aware of) double mattress left propped up in side of bedroom. There was no cleaning materials, dishcloth or washing up liquid left in the accommodation. As much as we like Hunstanton we could not go back to Northgate again.
Thank you for taking the time to leave your feedback both in the guest book and online. We genuinely want every guest to have the best possible stay, and if something isn't right, I always appreciate the opportunity to put it right as quickly as possible.
I was sorry to hear of your concerns. We have worked with the same trusted cleaning team for many years, and the property was checked before your arrival as it had been unoccupied the previous week. We consistently receive very positive feedback for cleanliness, so I was disappointed that you felt it fell short. As I wasn't made aware of the specific cleanliness issues during your stay, it's difficult for me to investigate what may have happened. Had I known, I would have arranged for our cleaners to return the same day, as they have done on the rare occasions this has been needed.
I completely accept that the garden had become overgrown, and I apologise for that. I arranged for a professional gardener to visit at a time convenient to you, although you later declined this. The garden has now been fully attended to.
Thank you again for your comments, and I wish you all the best for your future holidays in Hunstanton.
Property Owner
