“Having used this bungalow last year we had no hesitation booking again for this year.”
Unfortunately things were not as they were last year, site improvements had taken place with decking in the garden however we were faced with the following upon arrival - Half eaten food in fridge, Dirty plates and saucepans, Dirty oven (possibly mold), Dirty air fryer, Mud on floor, Rubbish in rooms, Mis-functioning TV, Dog hairs and smell plus a number of other issues. All these things are not what you'd expect when starting a holiday, I go on holiday to relax, not do the cleaning. The more important and I feel serious concern has to be the owner failing to respond to any attempts to contact them. Phone, text and emails all went unanswered. I even contacted the booking website who were very helpful but also had difficulty in making contact. Upon my return home I emailed the owner with all this information and more together with photo evidence showing what was found, again after a week no responce. The serious question has to be 'what would someone do if a serious situation arose with the property and you were unable to safely continue your stay, who do you contact?' I'm still awaiting a reply!
