“Troon cottage gives the impression of a luxury house in Hunstanton.”
Don’t let the pictures fool you though. The house has not been improved for years. Downstairs bathroom had a leak and the floor was constantly wet. Electric oven fan had clearly been broken for a while and was unusable due to a loud metallic grating from the fan. Ack garden gate was not accessible due to pile of old doors being left - even though you were supposed to use it to access house with dogs. First time the bath was used the hot tap came out of its mounting. The dishwasher broke whilst we were there and remained unfixed
When this was pointed out the owner then claimed damage to the house…. Broken cafetière… this was cracked when we first got there and the first time we used it the whole thing broke… it was replaced at our cost but they claims breakage. They also claim broken blind… the blinds were never used!
Don’t use this house!
Firstly, the property has been painted throughout less then one year ago (apart from kitchen walls which are due this year, as kitchen floor was painted). The super king size beds, mattress, the oven, TV in the lounge and Turkish carpets are less than 2 years old...? You state there is no maintenance yet complain about the OLD doors blocking the garden gate. If you had made Sykes aware of this issue I am sure the maintenance team could and would have removed the doors. The new doors were installed to meet fire regulations and enhance guest safety. You have also omitted to mention that the loud noise on the electric oven stops after the oven has warmed up (20 seconds) but also that there is also a larger gas oven which can be used instead of the electric oven? Obviously now I am aware of the noise on the oven which is less than 2 years old, I will review my guarantee.
Lastly Sykes did call me about the dishwasher, which you reported on 3rd Jan (6 days into your stay) and I suggested you try to complete the cycle of the dishwasher so that it can drain. Sykes inform me that they tried to call you and left a message. Since your stay my team and myself have used the dishwasher with no problems, as we allow it to complete it's circle. The broken cafetiere was reported by the cleaning team, however I have noticed that you have replaced it.
I have receipts, invoices and video's to back up all the information and purchases stated above! Property Owner
