Bay Tree Cottage

Thank you so much for your lovely comments, I’m really pleased you found the cottage cosy, welcoming and well presented. It’s great to hear you had a lovely stay and would happily return. I appreciate you mentioning the downstairs floors and the kitchen items. I’ll make sure the floors get a more thorough clean, and I’ll review the glasses and cutlery so everything feels more consistent and guest‑ready. I’m delighted you enjoyed your week overall, and you’d be very welcome back anytime.

Thank you so much for your lovely feedback. I’m really pleased to hear you found the cottage comfortable and well‑equipped for your stay. It’s great to know you enjoyed exploring the coast and that the local shops and takeaways were handy — Heacham’s fish bar is always a good choice. I really appreciate you taking the time to share your experience, and I’m delighted you had a good stay. You’d be very welcome back anytime.

Thank you very much for taking the time to leave your feedback. I’m really pleased to hear you enjoyed your stay, and I’m sorry that some aspects of the kitchen and general cleanliness didn’t meet your expectations. Just to reassure you, all of the mugs were cleaned on the 1st of June — I did this personally as I wanted to check the kitchen myself. We also have two frying pans available: one that’s more heavily used, and a cast‑iron pan for guests who prefer that style of cooking. Even so, I’ll be reviewing all of the kitchen equipment to make sure everything feels consistently fresh and guest‑ready. Thank you as well for highlighting the items you felt were missing, such as the graters and bread knife. I’ll make sure these are added so future guests have everything they need. I appreciate your comments about the window frames and the shower too. I’ll ensure these areas receive a more thorough clean going forward. Your feedback is genuinely helpful, and I’m grateful you took the time to share it. It will certainly support me in continuing to improve the experience for future guests.

Thank you for taking the time to share your feedback. I’m really pleased to hear you enjoyed the location and were able to make the most of the lovely weather during your stay. I’m sorry that some aspects of the cottage didn’t fully meet your expectations. Cleanliness is something I take seriously, and I’ll be reviewing the regular cleaning routine to make sure standards remain consistently high. I gave you a call shortly after your arrival to check everything was okay, and I appreciated you letting me know at the time that all was well. The only thing mentioned then was that the outdoor table needed a wipe, so I wasn’t aware of any wider concerns about the garden. The garden is usually maintained every two weeks and was cut and weeded on the Saturday, but I’m grateful you’ve raised this now so I can make sure it’s kept in better condition for future guests. I’m glad you still had a good week overall and found plenty to enjoy in the area. Thank you again for your comments — they genuinely help me continue improving the experience for everyone who stays.

Thank you for taking the time to leave your feedback. I’m pleased to hear you found the cottage well equipped, but I’m genuinely sorry that the cleanliness and maintenance fell short of what you expected. The blocked shower drain is clearly not acceptable, and I apologise for the inconvenience this caused during your stay. The cleaner has now been instructed to fully clear and check the drainage to ensure this doesn’t happen again. I’m also sorry that the overall cleanliness wasn’t up to standard. I have raised this directly with the housekeeping team and will be reviewing our cleaning procedures to make sure the cottage is presented properly for every guest. Thank you as well for mentioning the steps to the kitchen and bathroom. I appreciate how this would have been difficult for your aunt, and I will make sure this is highlighted more clearly in the property description so guests can make an informed choice. I’m glad you were still able to enjoy aspects of your stay, but I’m sorry to hear you wouldn’t return. Your comments are genuinely helpful, and I will be using them to improve the experience for future guests.

Morning Claire, sorry for the late reply, thank you for the feedback and pointing out those issues, we have replaced the mug and the kettle is limescale free. We would welcome you back anytime. Have a great 2026. Kind Regards Jason and Rosa