“We found the property exactly as described, and the overall presentation was very good.”
The interior was clean throughout, and all the appliances we used were in full working order. The garden was well kept and gave the impression of being regularly cared for. The Wi‑Fi provision was also reliable, with speeds of around 38 mbps during our stay, which was perfectly adequate for our needs.
There were, however, a few areas where the guest experience could be improved. On arrival there was no welcome pack, and the absence of milk was particularly noticeable. The containers for ...
The interior was clean throughout, and all the appliances we used were in full working order. The garden was well kept and gave the impression of being regularly cared for. The Wi‑Fi provision was also reliable, with speeds of around 38 mbps during our stay, which was perfectly adequate for our needs.
There were, however, a few areas where the guest experience could be improved. On arrival there was no welcome pack, and the absence of milk was particularly noticeable. The containers for tea and coffee were empty, and the sugar jar contained only a small amount. Only one roll of toilet paper had been provided, which did not last the duration of our stay; in previous holiday cottages we have usually found at least three. Similarly, basic condiments such as salt, pepper and vinegar were not supplied, though these are commonly provided elsewhere.
The information folder did not include any guidance on bin collection, although the three external bins were clearly marked. We were able to look up the local schedule online, but a note in the property literature would be helpful. Only two dishwasher tablets were supplied, which felt a little limited for a week‑long stay. Finally, the proximity of the neighbouring static caravan site occasionally caused the Wi‑Fi location to misidentify Hemsby as being in Italy.
