“This property seemed ideal but was very cold and dark inside.”
The track that led to the property was overgrown and could have been trimmed back. There were no amenities close by. Overall very disappointing.
The track that led to the property was overgrown and could have been trimmed back. There were no amenities close by. Overall very disappointing.
On receiving this feedback, unfortunately we feel we have to respond in a manner fitting your comments and from what you told Sykes.
As stated clearly in the property description, our holiday let is a barn conversion in a rural location accessed by a country lane. This does not belong to us , however it is maintained regularly by the owners of the lane and was not overgrown on the day you came. As stated all amenities are a short drive (within 2 miles), with the local pub being a 5 minute walk away via 2 fields or 10 minutes walking via the road. Which we gather from Sykes was too far for you.
You arrived on an unseasonably cold, rainy dull day in July . I welcomed you to the property asking how things were for you, with your reply being it’s ok, thank you, however the gentleman ignored me.
In the evening, I came round to check if you had settled , you told me everything was fine. However you then left very early Sunday morning (less than 24hrs from arrival), leaving the rental property completely un secured with the key code on display and the front door key being totally accessible overnight.
At no time during your very short stay , did you make us or Sykes aware of your dissatisfaction. You did not attempt to bring to our attention that you found the property cold and dark, which is very confusing as there are modern electric heaters throughout the property , a full large basket of wood , with fire lighters and kindling for a 7KW wood burner ,which you didn’t use .
There is also ample lighting which we feel fits in with the barn’s character . All rooms have lights and windows.
We contacted Sykes on the Monday morning, who then rang you to find out if you were returning. Obviously this property did not suit your requirements and you chose to leave , without giving us a chance to amend any problems you felt you had.
Property Owner
