“As Sykes are aware we have been and still are in contact ref the description of this property, which appears to have now been sorted but issues were listed on our booking.”
So Ill start with the good points Quiet rural location, reasonable sized property which was lovely and warm, plenty of towels supplied, welcome basket was ok and little extras around the property a nice touch. The kitchen appeared well equipped but as we ate out mainly and only cooked a couple of single items on a tray and warmed a supermarket takeaway cannot comment too much.
So our downside following on from above no teapot
On our booking confirmation was a Hot tub and Log burner don't exist.
My wife became very ill the first 2 nights and we could not contact owner as they appeared out all the time except late at night so had to seek help from Sykes, we believed the issue could have been dogs but dog free property on line detail but in owners info book dogs were included, we finally ruled these out and found it to be the plug in air fresheners and the reed fresheners causing problem so we rectified that.
Shame the owners who had been informed of issues could not take time to check on us yet Sykes kept checking.
Romantic far from it sit on sofa wall with 4 foot window tv and a door and the lighting had to be on all the time you were in as it was dark.(just like photos I have to say)
Double bed very uncomfortable.
When you book a 2 bed property you expect all the beds to be made not what you will be using to be provided before you arrive so if you had unexpected guests tough, strip you own beds when you leave we both have medical issues which made that hard.
The double bed was uncomfortable, and found it hard to sleep to add the security light was on and off all night on owners house shinning into bedroom.
If you are large like me just over 19 st you may find it hard to get in shower its a bit tight.
This property is more suitable for families than couples although all this is personal opinions.
Many thanks for your feedback which we believe is essential to ensure the
appropriate service is always offered and provided to our guests.
Notwithstanding the above we will try to answer each point you have mentioned and in the order they have been raised, as follows:
1. A teapot is available on request
2.Our listing on Sykes does not offer a wood burner or hot tub.
3. Just prior to your arrival we offered you a full unconditional refund which you declined.
Whilst we would have been more than happy to assist and provide 3 additional numbers in case of any emergency, none of these numbers received a call.
4.The reference to dogs in the information guide was a typographical error as this property does not accept dogs.
5. The accommodation lighting meets recommendations and your comments concerning this matter are something we have never received before, but we will certainly look into it.
7.Unfortunately comfort can be subjective and once again your comments concerning this matter are something we have never received before.
8.A double and single bed was made for the two of you and the third was also made but rolled up out of the way. If you wanted to make a bed available for another guest, you could have contacted Sykes or us and we would have been delighted to come and unroll it for you.
9.The light in question is a security light but if you had contacted Sykes or us, we would have arranged to have it moved.
10.The shower is a walk-in type as detailed on the booking website.
We are sorry that you felt these issues were a downside to your stay but it would have been beneficial to us all if you had made Sykes or us aware of your concerns at the time they came to your attention. If you had done so all of the above could have been either addressed or explained.
Property Owner
