“Really nice property.”
Good location for what we wanted to do. However, the house smelt of the oil fired central heating. We are used to gas heating which is odourless, so we found the smell overwhelming. So much so that after 1 night, I had to take my wife home as she was feeling nauseous and had a headache. That was a 6 hour round trip!
Wendy and David did arrange a maintenance man to come and look at the boiler, however he also lived in a home heated by oil (opposite the property) and he said he couldn't ...
Good location for what we wanted to do. However, the house smelt of the oil fired central heating. We are used to gas heating which is odourless, so we found the smell overwhelming. So much so that after 1 night, I had to take my wife home as she was feeling nauseous and had a headache. That was a 6 hour round trip!
Wendy and David did arrange a maintenance man to come and look at the boiler, however he also lived in a home heated by oil (opposite the property) and he said he couldn't smell anything and that the boiler seemed to be working OK.
I cut my stay short by 1 night due to the smell.
I have used Sykes on many occasions and this is the first major issue I have had.
Thank you for your review, however you appear to have omitted some important facts. You entered the property sometime between 1.30pm & 2.45pm despite acknowledging our email that very morning confirming the cottage would be ready for you from 4pm as per the booking terms. Our Housekeeper returned to the property at 2.45pm to deliver your complimentary welcome pack & was surprised to find yourselves & your belongings already in there. You made no mention of the alleged smell to our housekeeper despite this being the perfect opportunity. Approx 24 hours later you contacted us by email & advised us of the situation. Our maintenance man was with you within 30 minutes & advised he could not smell oil. We spoke with our housekeeper during that time and she also confirmed no smell of oil. We spoke with you again once our maintenance man had left and you were satisfied & apologized for “sending you on a wild goose-chase, it must be our sensitive noses”. Finally, you claim to have cut your stay short by 1 day due to the smell but this is not what you advised us on email. You stated that you’d gone home as “I got all of my visiting finished”. In the interest of safety, we called an engineer out who performed all the necessary testing & declared the boiler safe. We could not smell oil and we also live in a gas centrally heated home. Property Owner