“We recently stayed at Flintstone cottage and unfortunately felt the experience didn't quite match the price we paid.”
On arrival, we found sand on the bathroom floor and some areas that hadn't been cleaned as thoroughly as expected. The welcome pack was appreciated but didn't contain enough for the number of guests staying. The outside bins were already overflowing when we arrived, leaving us with nowhere to dispose of our rubbish & no spare bags. Upon cooking a meal we discovered there was no oven glove provided. The garden could also use some attention, as the plants looked in need of care. While the property ...
On arrival, we found sand on the bathroom floor and some areas that hadn't been cleaned as thoroughly as expected. The welcome pack was appreciated but didn't contain enough for the number of guests staying. The outside bins were already overflowing when we arrived, leaving us with nowhere to dispose of our rubbish & no spare bags. Upon cooking a meal we discovered there was no oven glove provided. The garden could also use some attention, as the plants looked in need of care. While the property had potential and the location was good, these issues made the stay feel less special than we had hoped for.
We are sorry you were less than fully satisfied. We will discuss the cleaning with our cleaners. The welcome pack is a gift from us to get you started with suitable shops very close by. There are two outside bins, collected by the council and theses are normally sufficient for most guests. If you think the council have missed a collection please let me know and I will chase this up with the council. There are oven gloves in the drawer next to the cooker, if these have been taken by a previous guest, we will replace them. We have a regular gardener to maintain the lawn and bushes are trimmed periodically, but watering is left to the weather, so after a few dry months some of the plants will die back. I'm afraid the price reflects the costs of advertising, administering, maintaining and insuring a holiday let property in the UK. Tax changes for holiday lets have further reduced their viability and prices are likely to rise as more properties are taken off the holiday let market.
Property Owner