“The property is nice, modern and fully equipped, however there was quite a lot of dust on surfaces, dirty handprints on the banister and when I moved one of the coasters on a bedside table I found a load of sugar underneath it!”
We booked our stay less than 2 weeks before coming and as soon as we received the confirmation and found that the property was nearly 3 miles outside of Norwich, which was not what we wanted, Sykes were very unhelpful and not at all understanding with our request to cancel and receive a full refund. We want it highlighted that the map location for this listing is totally misleading and was the major point we were trying to get across. We fully understand that locations cannot be totally accurate for security reasons and also acknowledge that the description states the property is on the "outskirts" however in all our years of booking holidays we have never been in the situation where the map location which we have always used as a guide has been 3 miles out! We recommend that the description is at least updated to say the location is 3 miles outside of Norwich and the map pinpoint is corrected.
Hello, we have told our cleaning crew to be more thorough in the future. Thank you for pointing this out. We have also informed Sykes about the post code and map location. Apparently it has something to do with being a relatively new post code. Again, we are sorry and will try and rectify the matter urgently.
Property Owner