“The cottage was not suitable for OAP
The stairs were steep and dark furniture ...”
The cottage was not suitable for OAP
The stairs were steep and dark furniture was to low for us Parking space where you could manage to find a space in surrounding streets We arrived on the Saturday and left Tuesday very disappointing
Thank you very much for your prompt reply and feedback. We appreciate your comments and will speak to Sykes about including a caution for elderly guests.
However both we and Sykes do our best to provide accurate descriptions of our cottages, this includes us asking guests at the time of booking if they need any further information, this could be about the cottage facilities or parking.
Both the sofas and beds are of standard height, however if you found the double bed to be too low for you, the twin beds were available for use and they are slightly higher.
We also have a detailed "access statement" on our own website (details on our first email to you) which gives the exact measurements of the cottage including the stairs. We disagree that they are unduly steep (they have standard 13 steps of normal tread height) or indeed dark, there is full lighting in the hallway and on the landing.
We totally understand that this type of period cottage (plus without its own parking) may not entirely meet your needs, but feel that you did not make sufficient inquiries as to suitability at the time of booking.
Finally it is disappointing that you didn't let us know you were leaving after only 3 nights stay, as we could have arranged for our housekeeper to attend early and would have found your clothing items sooner.
We are very sorry that you were unable to enjoy your stay in Flint Cottage and Sheringham but feel that neither we nor Sykes could not have done anything different to avoid your dissatisfaction. Thank you once again for taking the time to give us your feedback. Property Owner
