“We were informed at 2pm that the cottage was ready for us, when originally we were told that we wouldn't have access until 4pm to enable extra cleaning of the property due to Covid19.”
We arrived in the early evening and were very alarmed to find the cottage hardly cleaned at all, as follows:
-the fridge had not been cleaned, it had remains of food and hair in it. I had to take out all of the shelves and thoroughly clean them.
-the fridge door and freezer door had finger marks and stains on it - we cleaned them off
-the light switch in the kitchen had dirty finger prints on it - we had to wipe all of the light switches with sanitiser.
-the table in the dining room had food stains on it - we cleaned it
-the table in the garden was filthy - we cleaned it
-the bedside tables had cup marks and the bedside lights were dusty and had obviously never been cleaned
- the mirrors still had splats on them prom previous guests
-the top bunk sheet had black hairs in it
-the sides of the bunks were sticky and had marks all over them
-the bath had stains on it
-the floor throughout the whole of the downstairs was filthy and had grubby corners and edges
- the skirting boards were absolutely disgusting and looked like they had never been cleaned
-the walls in the dining room had dog slobber marks on them
-some of the cutlery in the cutlery draw still had food on them
As you can imagine we were hugely disappointed with the state of the property; these issues would be bad enough under old normal circumstances, but are outrageous during a pandemic.
We did not contact the owner as we had already cleaned the majority of the places/items that required cleaning. Also our luggage was now in the house and as there is a pandemic did not want somebody else entering the property to come in whilst we were there. As we had had spent hours cleaning on arrival we also did not want our holiday disrupted any further.
We have been providing holiday accommodation in Sheringham since 2009. Hundreds of guests have stayed with us, and we have a record of many glowing reviews , with many guests returning to us year on year.
Our housekeeper is very reliable and has been with us for some time.
We encourage and welcome constructive guest feedback , however despite their damning criticism these guests did not make any attempt to contact either myself (they had my email, and personal mobile number on their phone ) or Sykes at any time during their stay. So we had no opportunity to either view or address their concerns. Citing “the pandemic “ is not an acceptable excuse.
We will refrain from commenting on the condition they left the cottage and garden upon departure.
Property Owner
