“There were a few problems, mainly with the parking on the ‘driveway’.”
It is awkward to get on it as there is always traffic coming both ways. It was a very busy road which was not mentioned. The car also stuck out over the path. The settees were not at all comfortable, good job we were out all day! The heating is left on all day and night so in the middle of the night it comes on and wakes you up, so we had to turn it right down, consequently it was cold in the morning. To get hot water to flow in the kitchen we had to run out about a gallon of water every time. In these days of conversation that is a lot of water wasted every day. The beds in the second bedroom were really children’s beds and not at all suitable for adults. On the plus side the property was very clean and very very warm. Wouldn’t book the same one again though.
Dear Mr Oliver
I was sorry to hear via your feedback that you were unhappy with some aspects of your recent stay in Duck cottage.
I agree that Lynn Road can be busy at certain times, .
The lack of a dropped kerb and a description of the drives dimensions are included in the cottages description.
The 2 bunk beds in the smaller room are 2 foot 6 single beds and are not marketed as children's beds. They are the same length as most other beds
We had left the heating on constant as the temperature had varied such allot over the recent weeks in East Anglia, going from very cold to wet and mild very quickly. I had hoped that this would give our guests more flexibility to adjust the temperature of the cottage to meet their needs. Rather then leaving the heating to come on at scheduled times throughout the day.
I had left our contact details in the cottage and do wish you had called us on one of the three numbers we provided. I would have been more then happy to talk you through adjusting the programmer from constant to timed. Or coming out to adjust the programmer to meet your needs. There is also allot of information regarding adjusting the programmer in the cottage information folder. The programmer is in the smaller wardrobe of the master bedroom.
We do take all customer feedback seriously as we like to think that are customers have an enjoyable break in Duck Cottage, and in future will ask the client whether they prefer the heating to be left on timed or constant.
I would like to take this opportunity to thank you for leaving the cottage so very clean and tidy upon your departure.
Yours Jacky Richardson.
Property Owner
