“Stayed in property it was so dirty and not cleaned properly windows hand prints on them underwear left in drawers food left on knife windows all of them need a good clean the total bungalow needs a good clean everything all the way throu .”
We paid a lot of money to stay there with my 94 year old mum and was worried about her catching something ALso there was a pair of pants left on the toilet back piece which should have been removed. All windows has dead insects on and cobwebs Was a nightmare to just generally get the tv working my mum couldn’t watch her caranation street . And her other soaps . Not that I watch it but she do . I have taken pictures of this so it’s all true and spoken to sykescottages Jane ckarke 07576200580
Hello, I have read your review and would like to respond;
1. With turnovers the same day it is unfortunately easy to miss things within a 5 hour time frame - between people leaving and arriving.
2. All surfaces, floors & bathrooms have disinfectant used on them so they are all left clean. This also at times relies on people making sure they clean things before they leave. Such as not putting dirty cutlery back in the drawers, when this happens it means taking them all out and cleaning them again.
3. All dead insects are vacuumed up before arrival, unfortunately if there are open windows or doors then insects will be let back inside. Being in the countryside with so many pine trees means unfortunately there are a lot of flies, and spiders.
4. As many cobwebs as possible are cleaned but they reappear within a day or two. High level cobwebs are not always easy to see but we do our utmost to remove them all.
5. The TV was not working due to someone resetting the Fire stick, it was fixed the next day after being notified.
6. We do tell everyone that if there are any problems to contact during the stay, so that any problems can be resolved.
I'm sorry that you weren't happy with your time spent at the property, but we do try our best.
Property Owner
