“Lovely week weather wise at glorious Skylark.”
We throughly enjoy going to Skylark, our seventh time, but as much as we do enjoy it, its beginning to feel a bit tired now. Cleaniness not the usual standard, towels bit smelly and not the cleanest, loads of cobwebs everywhere, and shower drain full of hair. YUK. The bed linen is lovely but the bed itself is so hard, but this is only personal choice. Skylark is truly lovely to have a fabulous holiday at, and we shall return, but we feel maybe a redecoration throughout and new towels would spruce it up a bit. This is our personal feelings, and we know that you cannot please all the people all the time. We would not mind paying a little extra to complement these tweaks. We've stayed in loads of other holiday houses/cottages and Skylarks welcome pack is the worst!! The 'blue folder' has loads of information in it, but sadly most leaflets are years out of date, but thanks to the internet that is not such a issue. The welcome of a bottle of wine, albeit very nice, a pint of milk and a loaf would be so much more appreciated, for us at least. Whatever complaints we have, they are easily acheivable and we shall most definetely return to Skylark
Thank you for taking the time to let us know your thoughts. Your feedback is important to us as it helps us to continually improve our standards. In terms of cleanliness, we too have not been overly pleased with our previous cleaning team. We have recently appointed a new cleaning team to carry out changeovers to a higher standard. Regarding the bed, we have not had any other complaints, however, if we find that there is a recurring issue with comfort, we will aim to make any improvements as quickly as we can. Though many of our guests enjoy the welcome pack we provide, we will absolutely take your comments into consideration. We trust that our new cleaning team will monitor the welcome pack and the information provided regularly, so that the issue of expired leaflets does not reoccur.
Unfortunately, there has not been sufficient time in between bookings to carry out any larger-scale work such as decorating. We will be taking a week soon to carry out the work required, and will also arrange for a full set of new photographs to be taken to reflect all the improvements made.
We would like to thank you once again for your comments and very much appreciate your regular custom. We really look forward to welcoming you again soon.
Property Owner
