“On the day of departure I received a text message at 6:38 in the morning reminding us to leave the property by 10am.”
We were fully aware we had to leave by 10am and were packed and ready to go by this time. However, my severely disabled mother got stuck on the toilet and it took us some time to get her back on her feet again. The owner then arrived and despite having explained why we were 20 minutes late checking out she literally threw our bags out the door and then proceeded to man-handle my 90 year old mother out of her wheelchair and into the back of the car herself! I'm surprised she didn't pick her up and throw her in the boot she was so desperate to get rid of us! I was absolutely stunned! In all the years I have been renting holiday properties both in the UK and abroad I have never experienced anything like this attitude towards guests who have paid not an inconsiderable amount of money for their accommodation. It actually ruined what was otherwise a very pleasant holiday.
- Christine, September 2024
Dear Christine on the day of your departure I did send you messages and thanked you for booking our cottage , in that message I also asked you to remember to leave the keys in the key box and then I’ve also wished you a safe drive home. Since you knew of the time that the cottage had to be vacated by and then you subsequently had a problem to leave on time, then a simple message to me for extra time would have avoided your unnecessary stress.
Yes when I came around it was 10.30 you were not ready to go and there was a gentleman sitting under the gazebo and you were just walking around, I’ve entered my property and there was an elderly lady sitting on the bed and asked me to help her to get into the wheelchair and then I’ve helped her gently lifting her legs one by one into the car. I also went back to the property and found a bag which you almost forgot and I brought it to you and passed it to the other lady. There was no throwing anything from me as I was simply helping your mother and you to depart, It is very sad that you turned this into something that never took place.
Please don’t book my cottage again.
Property Owner
